Picking a solution based on your needs
Every industry is different, and every company is unique. Data and communication solutions must be customized. This is to ensure that each client’s business is optimally supported.
If your business needs are relatively small, you may want to consider solutions that combine a Class 4 product. NBN and the provider you chose have an Enhanced Service Level Agreement (ELA) in place to manage response times for all issues within NBN’s scope of responsibility.
If you are running a business with more demanding needs, you can get a plan based on the Class 2 product. It is designed to give your supplier a committed information rate for upstream and downstream wholesale flows.
With the replacement of many manual processes with online alternatives, a suitable solution for you would be a plan based on the bulk product Traffic Class 2. You can complement this plan with improved service levels between NBN and your supplier.