Switching to a local Managed Service Provider (MSP) can pose certain challenges. One of our clients recently made this transition and enthusiastically shared their experience with FTG, emphasizing the successful transformation of their office technology.
Read their story below
Business Challenge: Elecnor required a local MSP who could quickly and effectively take over the IT requirements from a globally managed team.
Solution: FTG provided a customised solution for Elecnor which set them up for IT infrastructure that would allow them to run their business without slowing down.
Results: Improved IT services, continuous improvement and enhanced user experience meant that Elecnor could get back to business without technology letting them down.
Executive Assistant at Elecnor Australia
Elecnor Group is a global company with a presence in over 55 countries, delivering energy projects in more than 72 countries across five continents. With a workforce of over 24,000 direct employees, Elecnor specializes in constructing solar, wind, hydro, battery energy storage systems (BESS), and power transmission projects.
Elecnor, a global company with an office in Sydney, faced significant challenges with its IT management. The office was managed by the IT team in Spain, leading to slow response times and inefficiencies in addressing technical issues. Elecnor’s Sydney office needed a reliable, responsive, and adaptable IT solution to support its operations effectively.
Elecnor turned to FTG, a local Managed Service Provider (MSP), to address its IT management needs. FTG set up meetings with Elecnor to understand the existing challenges and requirements. They then proceeded to provide comprehensive IT services, including infrastructure setup (network, wireless access points, telephony), internet fibre services, and ad hoc IT support.
As Elecnor’s operations expanded, FTG’s role evolved to become the primary IT partner, managing 22 users during the second lockdown and eventually scaling up to support 500 users across Elecnor. FTG’s approach included customized solutions tailored to Elecnor’s specific needs, ensuring a faster response time and efficient service delivery compared to the previous arrangement with Spain IT.
Improved Responsiveness: FTG’s local presence and dedicated support team led to faster response times and efficient handling of IT issues, addressing Elecnor’s initial concerns about slow response from Spain.
Scalability; FTG seamlessly scaled its services as Elecnor’s user base grew, demonstrating adaptability and readiness for organizational growth.
Customized Solutions: FTG customized its services to align with Elecnor’s billing processes and cost centre structure, ensuring smooth operations and billing accuracy despite the complexity.
Effective Communication: FTG established open communication channels with Elecnor, with regular on-site presence by key personnel and ensuring a proactive approach to problem-solving and continuous improvement.
Enhanced User Experience: Elecnor employees experienced improved IT services, streamlined onboarding processes, and a more user-friendly IT environment compared to the previous setup.
FTG, realising that all hardware was not necessarily being returned by offboarded users, brought attention to this issue and worked on a tighter process to assist Elecnor.
With the complexity of Elecnor’s cost centre-based billing, discrepancies did occur. FTG were quick to respond and rectify the issue while offering custom solutions to avoid further occurrences.
Romina Jadra Andrea from Elecnor was the main point of contact during the recent transition involving FTG. Reflecting on her experience, Romina said:
“FTG helped us through a difficult transition and were proactive in trying to solve issues that came up. The communication was timely and effective. Their commitment to improving their service was appreciated when it came to navigating complex systems. Shane and Tim were very friendly and professional and always willing to assist us.”
Conclusion:
The partnership between Elecnor and FTG highlights the importance of choosing a reliable and adaptable MSP for efficient IT management. By addressing initial challenges, customizing solutions, and fostering effective communication, FTG successfully managed Elecnor’s technology needs, ensuring a seamless IT environment conducive to business growth and productivity.
Partner with FTG today for easy, secure and comprehensive IT infrastructure. With FTG you can count on:
