The Business Challenge
By mid-2023, Beyond Care faced significant IT challenges including reactive support due to having limited IT support, hindering proactive IT management. Their centralized on-premise infrastructure caused limitations, particularly for remote sites, impeding scalability and requiring central support. Additionally, limited mobility and accessibility for managers across sites resulted in operational inefficiencies and decision-making hurdles.
A Comprehensive Solution was required:
In June 2023, Beyond Care partnered with FTG to address its IT challenges. FTG provided comprehensive solutions to modernize Beyond Care’s IT infrastructure and enhance its operational efficiency:
FTG played a pivotal role in transforming Beyond Care’s IT infrastructure by migrating operations to the cloud, enhancing accessibility and resilience. Robust security measures, including MFA and a password manager, were implemented to fortify data protection and ensure compliance. Transitioning from internal IT support to FTG’s 24/7 helpdesk enhanced responsiveness and support for staff. Additionally, FTG provided tools for remote data management, empowering managers with secure access to company information from any location, while mobile device management solutions ensured secure mobile access while adhering to security policies.
Results and Benefits:
The partnership with FTG brought about significant improvements for Beyond Care:
Beyond Care experienced improved operational efficiency with faster response times, streamlined data access, and better collaboration among staff members. The implementation of robust security measures ensured better protection of sensitive data, reduced security risks, and enhanced compliance with Essential Eight. By migrating to the cloud and decentralizing IT operations, Beyond Care achieved greater scalability and future-proofing capabilities, enabling seamless expansion and growth.
Employees at Beyond Care provided positive feedback regarding the improvements in IT support and infrastructure. Raj, the director and owner, recommended FTG to colleagues and friends based on their positive experience.