Beyond Care’s IT Transformation: Modernising IT Infrastructure for Enhanced Security and Efficiency

Beyond care logo

When the complexities of managing IT operations grew with the growing business, Beyond Care partnered with FTG to address the challenges. Understanding the needs of a growing business, FTG paved way for transforming Beyond Care’s IT operations, resulting in enhanced security and operational efficiency.

Read on.

Business Challenge: Provide comprehensive solutions to modernize Beyond Care’s IT infrastructure and enhance its operational efficiency

Solution: FTG’s collaboration with Beyond Care yielded transformative results across various fronts through migration of IT operations to the cloud, introducing robust security measures and the provision of tools for remote data management.

Results: Beyond Care experienced improved operational efficiency with faster response times, streamlined data access, and improved collaboration among staff members.

Raj Singh, Director of Beyond Care
“Through our collaboration with FTG, Beyond Care underwent a significant transformation from traditional IT infrastructure to holistic solutions that addressed our challenges but also increased our operational efficiency. Tim is friendly and easy to work with. He is always very responsive and keen to provide support.”

Raj Singh,

Director of Beyond Care

About Beyond Care

Beyond Care is a reputable NDIS service provider and disability agency committed to enriching the lives of individuals with permanent disabilities, as well as their families and carers. With a team of dedicated professionals, Beyond Care offers support and care services tailored to meet the unique needs of each client.

Founded in 2016, Beyond Care started as a small-scale disability services provider with limited IT infrastructure. Initially, the company managed its IT needs in-house, purchasing laptops from consumer electronics stores and utilizing basic cloud services like OneDrive for file storage. As the business grew, so did the complexities of managing IT operations.

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The Business Challenge

By mid-2023, Beyond Care faced significant IT challenges including reactive support due to having limited IT support, hindering proactive IT management. Their centralized on-premise infrastructure caused limitations, particularly for remote sites, impeding scalability and requiring central support. Additionally, limited mobility and accessibility for managers across sites resulted in operational inefficiencies and decision-making hurdles.

A Comprehensive Solution was required:

In June 2023, Beyond Care partnered with FTG to address its IT challenges. FTG provided comprehensive solutions to modernize Beyond Care’s IT infrastructure and enhance its operational efficiency:

FTG played a pivotal role in transforming Beyond Care’s IT infrastructure by migrating operations to the cloud, enhancing accessibility and resilience. Robust security measures, including MFA and a password manager, were implemented to fortify data protection and ensure compliance. Transitioning from internal IT support to FTG’s 24/7 helpdesk enhanced responsiveness and support for staff. Additionally, FTG provided tools for remote data management, empowering managers with secure access to company information from any location, while mobile device management solutions ensured secure mobile access while adhering to security policies.

Results and Benefits:

The partnership with FTG brought about significant improvements for Beyond Care:

Beyond Care experienced improved operational efficiency with faster response times, streamlined data access, and better collaboration among staff members. The implementation of robust security measures ensured better protection of sensitive data, reduced security risks, and enhanced compliance with Essential Eight. By migrating to the cloud and decentralizing IT operations, Beyond Care achieved greater scalability and future-proofing capabilities, enabling seamless expansion and growth.

Employees at Beyond Care provided positive feedback regarding the improvements in IT support and infrastructure. Raj, the director and owner, recommended FTG to colleagues and friends based on their positive experience.

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Poised for further expansion:

“Through our collaboration with FTG, Beyond Care underwent a significant transformation from traditional IT infrastructure to holistic solutions that addressed our challenges but also increased our operational efficiency. Tim is friendly and easy to work with. He is always very responsive and keen to provide support.” Raj Singh, Director of Beyond Care

The partnership between Beyond Care and FTG transformed the company’s IT infrastructure, addressing key challenges and empowering the organization to deliver exceptional services to individuals with disabilities. Through cloud migration, enhanced security measures, and comprehensive support, FTG enabled Beyond Care to achieve greater efficiency, scalability, and security in its operations, ultimately contributing to the organization’s mission of enriching lives through quality care and support.

Partner with FTG today for easy, secure and comprehensive IT infrastructure. With FTG you can count on:

  1. World-class IT solutions with a brand agnostic approach
  2. Flexible, customised plans
  3. 100% Australian based support
  4. Effective communication and reliability